MS MOTOR SERVICE:

• have staff who know their customer service standards;
• only do what we are qualified to do;
• comply with a “code of practice” if they belong to a trade association;
• give clear details of repair options and costs if you phone us;
• agree any work with you and confirm it in writing;
• give fixed-price, written quotes (including VAT), or written estimates if quotes aren’t possible;
• explain why any diagnostic work is needed to identify a problem and get your agreement to any follow-on work and costs;
• get your permission to go ahead if the cost is likely to exceed the estimate;
• explain why any replacement parts are needed;
• let you inspect any replaced parts or return them to you;
• use only new replacements unless you agree otherwise;
• provide full details of work done on invoices and receipts, including:
  • materials used
  • descriptions of any replacements used, if not new.